Thank you for choosing triglyphxylo.shop.
Due to changing market conditions, rising operating costs, and long-term operating losses, triglyphxylo.shop has decided to cease operations and is conducting a clearance sale of remaining inventory at a loss. Although we are winding down our business, we remain committed to fulfilling every order and providing service in accordance with this refund and return policy.
**Return Period**
If you are not satisfied with the items you received, you may request a return within 30 days of receipt.
Return requests submitted after the 30-day window cannot be accepted.
**Return Conditions**
To ensure a smooth return process, items must meet the following conditions:
The item is unused and free from man-made damage;
The item is complete, including all accessories, packaging, and manuals;
Valid order information or proof of purchase is provided;
The item complies with the website’s return policy.
Returns are generally not accepted in the following cases:
Items rendered unsellable due to man-made damage;
Requests made beyond the 30-day return period;
Items that are not defective but cannot be resold;
Items excluded from return policies by law or regulation.
**How to Request a Return**
To request a return, please send an email to:
Customer Service Email:
support@triglyphxylo.shop
Please include the following information in your email:
Order number;
Recipient’s name;
Description of the issue;
Photos of the item (if there is a quality issue);
Details of your return request.
Our customer service team will review your request promptly upon receipt and provide instructions on the return process and the return address.
**Refund Information**
We will arrange the refund after receiving and verifying that the returned item meets the return conditions.
Refunds will be credited to your original payment account within 3 business days.
The actual time it takes for funds to appear in your account may vary slightly depending on the processing speed of your bank, credit card issuer, or payment platform.
**Shipping Costs**
triglyphxylo.shop will cover return shipping costs resulting from quality issues, incorrect items sent, or damage incurred during transit.
Return shipping costs resulting from personal reasons (such as a change of mind, incorrect size selection, or other non-quality-related issues) are generally the responsibility of the customer. Important Notice Regarding Clearance Items
As we are currently conducting a final inventory clearance sale at a loss prior to ceasing operations, all items are from existing stock; quantities are limited and available only while supplies last—no restocking will occur.
For items eligible under our return policy, we will process returns and refunds according to standard procedures. However, if you wish to exchange an item, we may be unable to provide a replacement due to stock depletion; in such cases, we will arrange a refund based on the specific circumstances.
Damaged or Incorrect Items
If the items you receive are damaged during transit, have manufacturing defects, or do not match your order, please contact us as soon as possible with relevant photos and your order details. We will verify the situation promptly and provide a refund, a replacement, or another appropriate solution.
Contact Us
If you have any questions regarding refunds, returns, or after-sales service, please contact us via the following method:
Customer Service Email:
support@triglyphxylo.shop
Our customer service team will respond as soon as possible after receiving your email and assist you with the necessary after-sales support.
Thank you for your continued support and trust in triglyphxylo.shop. Even as we prepare to close our business, we remain committed to integrity and responsibility, ensuring that every customer’s order and after-sales needs are handled with care.